Return and Replacement Policy

Last updated: October 29, 2026

Please take a moment to review our Return and Replacement Policy before placing your order, as we have specific guidelines for returns, replacements, and resolving order issues.

1. All Sales Are Final

All sales are final, and we do not accept returns for changes of mind, personal preferences, style choices, or normal wear and tear.

If you have questions about a piece or would like help deciding whether it's right for you, please email us at customercare@shopwithadiva.com before placing your order. We're happy to help you make an informed choice.

2. What We Cover

We accept claims for items that arrive damaged, defective, or incorrect.

While these items cannot be returned for changes of mind or personal preference, we're happy to review claims for a replacement or store credit if an item arrives damaged, defective, or different from what you ordered.

3. How to Report a Problem

If there's an issue with your order, please email customercare@shopwithadiva.com within 3 business days of delivery. To help us review your claim, please include:

Your order number

A description of the issue

Clear photographs or a video showing the problem

Please keep the item in the condition it arrived in and retain the original packaging, if possible, while we review your claim.

To help us assess the issue and guide you through the next steps, please wait for our approval and instructions before sending anything back.

4. What Happens Next

The return process depends on the price of the item and the nature of the claim.

Items with an actual purchase price below $25: We generally do not require the item to be returned. We'll review the photographs and information you provide and determine the appropriate resolution.

Items with an actual purchase price of $25 or more: We generally require the item to be returned for inspection before a replacement or other approved resolution is provided. This includes ZI bracelets, ZI necklaces, and Cachet items.

The $25 threshold is based on the amount actually paid for the individual item after discounts, excluding shipping charges and taxes. This threshold only determines whether an approved claim requires the item to be returned. It does not make other purchases eligible for returns or change our all-sales-final policy.

If a return is required, we'll provide the necessary instructions along with a prepaid shipping label. You won't be responsible for return shipping costs for an approved claim.

5. Timeframes

To help us resolve your claim as smoothly as possible, please keep the following timeframes in mind:

Reporting an issue: Within 3 business days of delivery.

Shipping an approved return: Within 5 business days of approval.

Return inspection and replacement: Allow 3 to 5 business days after we receive the returned item for inspection and processing of your claim.

Replacement shipping: When a return isn't required, approved replacements are shipped within 1 to 3 business days of approval.

These timeframes help us process claims and keep you informed about what to expect next.

6. How Approved Claims Are Resolved

Approved claims are generally resolved through a replacement. Replacements are subject to product availability, and we cover the shipping costs for approved replacements.

If the original item is unavailable, we'll issue store credit as the resolution.

Please note that we do not issue monetary refunds for merchandise under this policy.

There is no restocking fee for approved returns.

7. What Is Not Covered

Our policy does not cover the following situations:

Changes of mind, personal preferences, or style choices.

Normal wear and tear, including tarnishing resulting from use.

Accidental damage.

Misuse or damage caused by improper care or exposure to water, perfumes, or chemicals.

Issues reported more than 3 business days after delivery.

Items returned without prior approval.

Claims that do not meet the conditions outlined in this policy may be declined. In such cases, we will not be able to provide a replacement or store credit.

8. Exchanges

We do not offer exchanges for changes of mind, style preferences, or personal preferences.

Replacements are available only for approved claims involving items received damaged, defective, or incorrect, as described in this policy. Replacements are subject to availability. If the original item is unavailable, store credit will be issued instead.

9. Order Cancellations

Once an order has been placed, it is considered final. We're unable to accommodate customer-requested cancellations, product substitutions, or quantity changes after checkout. If you'd like to purchase additional items, please place a separate order.

If you need to correct your shipping address, please refer to Section 6 of our Shipping Policy for details on how to submit a request.

In certain circumstances, we may need to cancel an order. This may happen if an item is out of stock, a pricing or listing error occurs, we suspect fraudulent activity, there's a payment issue, or the delivery address falls outside the areas we serve.

If we cancel your order, no cancellation fee applies, and any payment collected for the canceled items will be returned to your original payment method.

10. Contact Us

Unique Diva Jewels Boutique

Legal Business Name: Unique Diva Jewels Boutique LLC

Email: customercare@shopwithadiva.com

We aim to respond to emails within 1–2 business days.

Our business operates on Eastern Time (ET).

Business Address:
1100 S. Battlefield Blvd., #16028
Chesapeake, VA 23322
United States