Refund policy

At Unique Diva Jewels Boutique, we want your order to arrive as expected.

Damaged, defective, or incorrect items

If your item arrives damaged or defective, or you receive the wrong item, please email kim@shopwithadiva.com within 14 calendar days of the delivery date shown by carrier tracking.

Include:
• Your name and order number.
• A brief description of the issue.
• Clear photos of the affected item and its original packaging.

Please keep the item and packaging until we finish reviewing your request.

Replacements and store credit

Once your claim is approved, you may choose a replacement, subject to availability, or store credit for the amount paid for the affected item. Replacement items will ship at no additional cost.

If we require the item to be returned, we will provide a prepaid return shipping label and instructions. Please contact us before sending anything back.

We offer replacements or store credit rather than refunds, except where required by law. We do not accept returns or exchanges for a change of mind. Damage caused by wear, misuse, or improper care is not covered.

Order cancellations

You may request cancellation within one hour of placing your order. We will review your request, but approval is not guaranteed, especially if processing has already begun.

For questions or assistance, contact kim@shopwithadiva.com.

Thank you for supporting Unique Diva Jewels Boutique!