Shipping policy

All online orders are processed and shipped within 1–3 business days, excluding weekends and holidays. Shipping charges and estimated delivery times are displayed at checkout.

Once your order ships, you will receive a tracking number by email. Please make sure your shipping address is complete and correct before submitting your order. Address changes cannot be guaranteed after order processing begins.

Delivery dates are estimates and may be affected by carrier delays.

If your package is delayed, appears lost, or is marked delivered but you haven’t received it, email kim@shopwithadiva.com with your name, order number, and a brief description of the issue. We will help review the tracking information and assist with a carrier inquiry or claim when appropriate.

For packages marked delivered, please check around your delivery location and with household members or neighbors. Contact us if you still cannot locate your package.

We review delivery concerns individually. A carrier inquiry does not guarantee a replacement or store credit, and this policy does not limit any rights required by law.

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